Civil Government Customer Success Manager — Geospatial Data

Planet; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Equity

Home Office Reimbursement

Monthly Phone and Internet Reimb.

Tuition Reimbursement & LinkedIn Learn

Wellness Program

Job summary

Planet in London, Berlin, or Haarlem seeks a Customer Success Manager, Civil Government, to manage relationships with government entities across Europe, the Middle East, and Africa. You will maximize value from Planet’s imagery and geospatial solutions and navigate complex government procurement cycles.

The role is full-time and hybrid, requiring 3 days per week in a Planet office. You’ll work with sales teams, coordinate multi-country stakeholders, and drive adoption of Planet solutions across

Qualifications

• Bachelor's degree in a relevant field.
• 4+ years in Customer Success, account management or a similar role serving government or public sector.
• Strong knowledge of remote sensing, GIS or geospatial imagery products.
• Experience partnering with sales teams and acting as a consultative partner to align customer requests with strategic/financial goals.

Responsibilities

• Take full accountability for gross and net retention metrics across your book of business.
• Partner with Account Executives to build unified strategies and provide actionable insights.
• Map long-term account trajectories to identify risks and expansion opportunities early.
• Co-create success plans and QBRs to measure business impact and ROI of Planet solutions.
• Build relationships across complex stakeholder networks to empower internal champions.
• Lead cross-functional teams through critical milestones to ensure alignment and execution.
• Navigate high-stakes customer situations with composure and sound judgment.

Skills

Customer Success

Stakeholder management

Russian language

English language

Travel willingness

CRM tools

Sales collaboration

Geospatial imagery knowledge

Education

Bachelor's degree

Tools

Salesforce

Gainsight

Zendesk

Job description

Planet in London, Berlin, or Haarlem seeks a Customer Success Manager, Civil Government, to manage relationships with government entities across Europe, the Middle East, and Africa. You will maximize value from Planet’s imagery and geospatial solutions and navigate complex government procurement cycles.

The role is full-time and hybrid, requiring 3 days per week in a Planet office. You’ll work with sales teams, coordinate multi-country stakeholders, and drive adoption of Planet solutions across