City Warden

The Methodist Church in Britain; Balderton; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Generous annual leave

Local Government Pension Scheme

Flexible working

Training and development opportunities

Discounts on city buses and trains

Job summary

Leicester City Council is seeking a permanent full-time enforcement officer to patrol the city, spotting street scene offences and gathering evidence. Officers work in all weathers, including evenings, weekends and bank holidays, and liaise with Cleansing, Environmental Health, Highway Management and the Police.

The role requires previous enforcement experience, a full manual driving licence (or own automatic vehicle for automatic-only licences), and strong communication and IT skills.

Qualifications

• Previous enforcement experience.
• Experience working with the public from diverse backgrounds.
• Full manual driving licence, or own automatic vehicle if automatic-only licence.

Responsibilities

• Patrol the city to detect street scene offences, using issued vehicles or electric bikes as needed
• Give on-street advice to members of the public
• Issue fixed penalty notices
• Prepare reports and evidence for legal proceedings
• Take part in publicity and education campaigns on street scene issues
• Liaise with managers and officers from Cleansing, Environmental Health, Highway Management and the Police to share information
• Work collaboratively with other officers across the city

Skills

Interpersonal skills

Verbal communication

Written communication

Tact and diplomacy

IT skills

Self-motivation

Job description

This permanent full-time post with Leicester City Council sees officers patrol the city to keep its streets clean and safe. The work centres on spotting street scene and environmental offences, issuing fixed penalty notices and building evidence for court. Officers work in all weathers, including evenings, weekends and bank holidays, and liaise with Cleansing, Environmental Health, Highway Management and the Police. Previous enforcement experience and a full manual driving licence, or a vehicle for automatic-only licence holders, are needed.

What the job involves

• Patrol the city to detect street scene offences, using issued vehicles or electric bikes as needed
• Give on-street advice to members of the public
• Issue fixed penalty notices
• Prepare reports and evidence for legal proceedings
• Take part in publicity and education campaigns on street scene issues
• Liaise with managers and officers from Cleansing, Environmental Health, Highway Management and the Police to share information
• Work collaboratively with other officers across the city

What’s required

Experience

• Previous relevant enforcement experience
• Experience of working with the public, including a diverse range of people

Skills & knowledge

• Excellent interpersonal and verbal communication skills
• Tact and diplomacy when dealing with irate or distressed customers, keeping to good customer care standards
• Excellent IT skills
• Excellent written communication for reports, court files and letters
• Self-motivated and enthusiastic

Checks & eligibility

• Full manual driving licence, or own automatic vehicle if holding an automatic-only licence

What’s offered

• Generous annual leave
• Local Government Pension Scheme membership
• Work environment that supports a healthy work/life balance
• Option of flexible working
• Training and development opportunities
• Flexible benefits, including discounts on city buses and trains