Citizen Transformation Lead — Improve Everyday Services

Edinburgh; City of Edinburgh; Hybrid; GBP 81,000 - 96,000; Full time

Job summary

City of Edinburgh Council is seeking a Senior Manager, Citizen Transformation to lead transformation programmes that make services easier, kinder and more connected for people living in Edinburgh. The role focuses on shaping ambitious change and delivering practical improvements with compassion and pride.

You will work with senior leaders and elected members to drive customer-centred service design, harness data and insight, and support staff through complex change with trust and momentum.

Qualifications

• Experience leading large-scale transformation programmes.
• Ability to engage partners and elected members.

Responsibilities

• Lead transformation programmes to improve service design and delivery.
• Support staff through change with compassion and clarity.

Skills

Programme leadership

Change management

Stakeholder engagement

Job description

City of Edinburgh Council is seeking a Senior Manager, Citizen Transformation to lead transformation programmes that make services easier, kinder and more connected for people living in Edinburgh. The role focuses on shaping ambitious change and delivering practical improvements with compassion and pride.

You will work with senior leaders and elected members to drive customer-centred service design, harness data and insight, and support staff through complex change with trust and momentum.