Cisco & Meraki - Tests, Fixes & Repairs

JR United Kingdom; Crawley; On-site; GBP 45,000 - 50,000; Full time

Job summary

A Cisco-focused IT services company is looking for a hands-on leader to join their logistics team. This role offers a pathway to management with excellent career progression and mentorship opportunities, focusing on Cisco & Meraki repairs and customer satisfaction. Suitable candidates must be eligible for SC clearance.

Qualifications

• Candidates must have or be eligible to obtain SC clearance upon hire.

Responsibilities

• Perform proactive tests, fixes, and repairs on Cisco & Meraki equipment.
• Ensure high customer satisfaction through timely returns and support.
• Lead team performance and document processes.

Skills

Managerial skills

RMA background

Job description

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Cisco & Meraki - Tests, Fixes & Repairs, Crawley, West Sussex

Client: InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment

Location:

Crawley, West Sussex, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

5

Posted:

06.06.2025

Expiry Date:

21.07.2025

Job Description:

Cisco & Meraki - Tests, Fixes & Repairs – £45-50K – Office based - Bracknell

My client is an impressive, forward-thinking, award-winning Cisco-focused IT services company with a strong focus in logistics and RMA. This role offers a direct pathway to a hands-on and managerial position within Cisco and logistics sectors.

Why?

• Mentorship leading to a department manager role within a few years
• Excellent career progression opportunities in a supportive, high-growth environment

You will join the Cisco Logistics team and work closely with the department manager, who will mentor and guide you. This is a hands-on leadership role with a clear pathway to management through succession planning.

Candidates MUST have or be eligible to obtain SC clearance upon hire.

Key Skills required:

• Managerial skills and experience
• Preferably RMA background, including testing, fixing, repairs, and RMA processes

This company has a clear vision, a strong leadership team, impressive clients, and significant growth opportunities.

Responsibilities:

• Perform proactive tests, fixes, and repairs on Cisco & Meraki equipment, including routers, switches, and access points. Manage returns, testing, and repairs, including external repairs if necessary.
• Ensure high customer satisfaction through timely returns, dispatch, and support.
• Use technical knowledge to support support calls and bid management.
• Manage stock allocation and dispatch.
• Meet deadlines and maintain high standards under pressure.
• Handle stock management, warranty, and RMA processes for projects.
• Lead, manage, and optimize team performance.
• Document processes and generate reports with insights and recommendations.
• Maintain high quality standards across all tasks.

To apply, click the button or email [emailprotected], or call 020 3004 8235 for more info.