Cinema Support Engineer — Flexible Work

Dolby; Greater London; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

Dolby Europe Limited in London seeks a seasoned Support Engineer to assist cinema customers with installation and operation of Dolby products. You will resolve technical issues, provide timely feedback, and train users across dealers, integrators, and field teams.

The role requires strong English communication, a customer-service mindset, and the ability to work independently within a collaborative, cross-functional environment. Some travel and on-call duties are expected.

Qualifications

• Minimum of 5 years of Tech Support work experience or 2 years with BS degree.
• Proven work experience as Technical Support Engineer or similar role.
• Must be customer service oriented and collaborative.
• Able to work independently and in a team.
• Excellent written and verbal English communication skills.
• Ability to work with a flexible and changing schedule, including after-hours/weekends.
• Ability to travel internationally.

Responsibilities

• Assist customers with performance problems during installation and operation of Dolby products.
• Provide support through multiple channels (Phone, Email, Chat, and Portal) to dealers, integrators, end customers, and field technical teams.
• Ask customers targeted questions to understand the root of the problem quickly.
• Gather information and escalate unresolved issues to appropriate internal teams.
• Provide prompt and accurate feedback and updates to customers.
• Refer to internal databases or external resources to provide accurate solutions.
• Ensure all issues are logged in accordance with procedures.
• Prioritize and manage multiple open issues.
• Deliver training to customers and internal staff on Dolby technologies and products.
• Support knowledgebase, documentation, and test materials.

Skills

Customer service

English communication

Problem solving

Teamwork

On-call support

Travel willingness

Independent work

Scheduling flexibility

Education

Bachelor's degree

Tools

Salesforce CRM

Confluence

Microsoft Office

Job description

Dolby Europe Limited in London seeks a seasoned Support Engineer to assist cinema customers with installation and operation of Dolby products. You will resolve technical issues, provide timely feedback, and train users across dealers, integrators, and field teams.

The role requires strong English communication, a customer-service mindset, and the ability to work independently within a collaborative, cross-functional environment. Some travel and on-call duties are expected.