Cinema Manager

Odeon Cinemas Ltd; Trowbridge; Remote; GBP 38,000 - 52,000; Full time

Benefits offered by this job

Unlimited cinema tickets

40% discount on food and drinks

Employee Assistance Programme

Brights Lights Apprenticeship

Career development opportunities

Annual Incentive Program

Pension scheme

5.6 weeks holiday

Job summary

ODEON Cinemas Group in Trowbridge is seeking an experienced Cinema Manager to lead daily operations, develop teams and uphold brand standards, driving guest experience and key performance indicators across costs and sales.

You will inspire hands-on leadership, deliver exceptional service, implement initiatives with Area Manager, and foster a culture of trust, collaboration and accountability through our values.

Qualifications

• Operational hands-on leadership experience in managing, developing and coaching teams to provide exceptional guest experience and brand standards with successful business outcomes

Responsibilities

• Lead, engage and develop your team to ensure a high standard of operational procedures and standards, deliver excellent guest experience whilst delivering key performance indicators, including managing costs and driving sales
• Drive engagement scores in cinema through your leadership and drive a positive performance culture
• Grow the guest satisfaction scores and Food and Beverage sales
• Working closely with your Area Manager to successfully implement company initiatives in an engaging and inspiring way
• Build networks and relationships within the business to share best practice

Skills

Leadership

Customer service

People management

Operations management

Job description

Role Overview

Are you looking for your next starring role? Look no further than ODEON Cinemas Group.

We are looking for an experienced Hospitality, Retail, or Leisure Manager to lead our Cinema in Trowbridge. As the leader of the Cinema, you will be responsible for engaging your teams to “Make Movies Better” for all our guests whilst driving operational standards.

We are looking for a visible and hands‑on leader who is passionate about the brand and operational standards and can deliver an excellent experience for our colleagues and guests.

This role will help define your career and we are committed to developing our high performers. This role will be a unique opportunity and experience for those looking for a career with ODEON.

Here’s a taste of what you’ll be doing as an Cinema Manager:

• Lead, engage and develop your team to ensure a high standard of operational procedures and standards, deliver excellent guest experience whilst delivering key performance indicators, including managing costs and driving sales
• Drive engagement scores in cinema through your leadership and drive a positive performance culture
• Grow the guest satisfaction scores and Food and Beverage sales
• Working closely with your Area Manager to successfully implement company initiatives in an engaging and inspiring way
• Build networks and relationships within the business to share best practice

What we are looking for:

• Operational hands‑on leadership experience in managing, developing and coaching teams to provide exceptional guest experience and brand standards with successful business outcomes
• A leader who can inspire colleagues to deliver key business strategy and create a sense of belonging for all our colleagues and guests through our values of Trust & Respect, Collaboration & Accountability, Passion & Fun and Quality & Service
• Proven self‑motivation, working on your initiative, putting plans into action and improving the performance of your business and teams

Behaviours:

Incredibly Creative
Looks for ways to innovate, deliver continuous improvement and new ways of working. Able to collaborate across functions and teams, and works with others to find solutions.

Incredibly People Focussed
Builds trust, understands the environment around them and supports people to achieve and develop. Ensures that diversity and inclusion lives in the business, inspires others through great communication.

Incredibly Driven
High levels of accountability, strong ability to develop themselves. Courageous and resilient in approach, able to take risks and learn from them.

Incredibly Insightful
Good judgement, commercially savvy (understands what creates value), can take data and turn into action and is curious about what they see. Puts the guest at the heart of decision making

Values Led
Demonstrates our values in their role. Fun & Passion, Quality & Service, Cooperation & Accountability, Trust & Respect.

Authentic Leadership
Self‑aware and able to show authentic leadership to the business, humble in approach and vulnerable to teams to enable connection and engagement. Can manage their energy and flex approach to the situation.

ODEON benefits:

• Unlimited free cinema tickets for you, and 12 friends and family tickets every three months
• 40% discount on our food and drinks
• Free access to our confidential Employee Assistance Programme – an online platform that offers advice and support on topics including finance, health, and mental wellbeing
• The opportunity to gain professional qualifications through our Brights Lights Apprenticeship scheme
• Fantastic career development opportunities across our cinemas and support offices
• 5.6 weeks holiday, inclusive of bank holidays
• Total Reward package that you can tailor to your needs including life assurance and health programs.
• Monthly rewards and recognition schemes that could include you attending a red carpet premiere!
• Annual Incentive Program
• Pension scheme