Showcase Cinema De Lux - General Assistant

Derbion; East Midlands; Hybrid; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Passes for friends & family

Free popcorn & drink on shift

30% discount on food & drinks

Pension scheme

Employee assistance programme

Job summary

Derbion is seeking a General Assistant to deliver an unrivalled guest experience in the cinema with friendly, proactive service.

You will greet guests, work at ticket and refreshment counters, and keep areas clean while answering queries about releases. The role involves working across departments, evenings and weekends, with a safe commute home.

Qualifications

• No prior experience required, but exceptional customer service attitude.

Responsibilities

• Greet and guide guests through their cinema experience and assist at ticket and refreshment counters.
• Provide a high standard of customer service and help manage queues.
• Keep cinema, auditoria and facilities clean and tidy.
• Answer customer queries about releases and services.
• Contribute to driving sales and deliver a superior guest experience.

Job description

Working Hours:

To be discussed at interview

Working Hours:

To be discussed at interview

Description:

Our team is important to our success. As a General Assistant you will be responsible for delivering an unrivalled standard of guest experience in the cinema with superior customer service and the ability to drive product sales.

As a Showcase Employee you will be part of a team who also shares your passion for cinema, and you will be responsible for greeting and guiding our guests through the customer experience.

Providing an excellent standard of customer service to cinema visitors by being helpful, pleasant, and ensuring queues are managed effectively.

You will be hands on serving at our ticket and refreshment counters and you will keep the cinema, auditoria and facilities clean & tidy.

You will be equipped with the knowledge to answer customer queries about the latest releases.

Primarily, you will be responsible for ensuring every guest has a great experience!

About you

You are a passionate individual with a love of cinema.

You have a positive can-do attitude.

You enjoy a challenge and have the ability to work in a fast-paced environment.

You have confident communication and team working skills.

You are adaptable and willing to work across all departments in the cinema.

You have the desire to engage with our customers to drive sales and deliver a superior guest experience
You are able to work unsociable hours, evenings and weekends.

You will be flexible with your hours of work and understand our cinema can close very late at night and you will have a safe way to get home from work

What we offer

As a Showcase employee, you will receive the following benefits and rewards:

• A chance to develop within an enthusiastic team
• Employees passes for use by you or your friends & family.
• Free popcorn and drink whilst on shift
• 30% discount off food and drinks when you visit the cinema including our in-cinema Costa coffee stores.
• Free access to our confidential employee assistance programme including an online platform that offers advice & support on topics including finance, health & wellbeing.
• Fantastic training & career development opportunities.
• Pension Scheme.
• Monthly rewards & recognition scheme.
• 5.6 weeks holiday per year.

Experience:

You are not required to have prior experience to be a successful General Assistant, but you must have an exceptional attitude towards customer service and the desire to create a first-class experience for our customers.