Cinema Experience Manager

Odeon Cinemas Ltd; Bridgend; Remote; GBP 19,000 - 21,000; Full time

Benefits offered by this job

Free cinema tickets

Food & drink discounts

Wellbeing support

Job summary

ODEON is seeking a Cinema Experience Manager to help lead a busy team and bring energy to every guest interaction. You’ll support the Cinema Manager in delivering smooth operations, including retail, ticketing, ushering, and Costa Coffee services, while upholding safety and brand standards.

You’ll manage shifts, coach staff, and look for ways to improve guest satisfaction in a fast-paced environment with a focus on inclusivity and wellbeing.

Qualifications

• Experience leading or supporting teams in hospitality, retail, or fast-paced environments.
• Strong communication and problem-solving skills with a customer focus.
• Commitment to safety, service quality, and operational delivery.

Responsibilities

• Lead and motivate Cinema Hosts across shifts to deliver great guest experiences.
• Oversee guest experience in retail, ticketing, ushering and Costa Coffee operations.
• Ensure Costa Coffee quality meets brand standards and handles peak showings well.
• Maintain safety, cleanliness, compliance and food handling at all times.
• Run shift briefings and make on-shift operational decisions.
• Coach team members to build skills, confidence and progression.
• Identify opportunities to improve processes and guest satisfaction.

Skills

Team leadership

Communication

Problem solving

Safety standards

Guest service

Job description

At ODEON, we believe cinema is more than what happens on the screen - it’s the atmosphere, the energy, and the experience we create together. As a Cinema Experience Manager, you’ll help lead the team that brings that buzz to life. From the excitement of opening night blockbusters to the warmth of serving a great Costa Coffee before a big show, you’ll be at the heart of making every visit memorable.

If you’re passionate about people, thrive in busy environments, and want to shape unforgettable cinema moments, this could be the perfect next step in your career.

Why you’ll love working with us:

• Lead a supportive team who genuinely want to make every guest visit special
• Be part of a fast-paced, energetic environment filled with filmgoers and community moments
• Get full training in cinema operations and Costa Coffee leadership standards
• Build your leadership skills with structured development pathways
• Enjoy great perks including free cinema tickets, food & drink discounts, and wellbeing support
• Work somewhere that celebrates individuality, inclusion and belonging

What you’ll be doing:

You’ll support the Cinema Manager in delivering smooth, memorable cinema operations including:

• Leading and motivating Cinema Hosts throughout each shift
• Overseeing guest experience across all areas; retail, ticketing, ushering, and Costa Coffee operations
• Ensuring Costa Coffee quality and service meet brand standards
• Delivering excellent service during busy showings and peak film releases
• Maintaining high standards across safety, cleanliness, compliance, and food handling
• Running shift briefings and making on shift- operational decisions
• Coaching team members to build skills, confidence, and progression
• Identifying opportunities to improve processes and guest satisfaction

What you’ll bring:

• Experience leading or supporting teams in hospitality, retail, or fast-paced environments
• A supportive, people-first leadership style-
• Strong communication and problem-solving skills
• High standards of safety, service, and operational delivery
• Flexibility to work evenings, weekends, and late nights
• A safe way to travel to and from late shifts
• Willingness to learn Costa Coffee operations and quality standards (full training provided)

Whether you’ve managed a team before or supported one informally, we’ll help you grow into the role. Join us on £13.71 per hour during training and unlock £15.55 per hour when fully trained and ready to go.

Our commitment to inclusion

At ODEON, we’re all different and that’s something we celebrate. Through Our Incredible Differences, we’re building a culture where everyone feels like they belong, they are valued and can bring their whole self to work. We recognise and appreciate the unique perspectives and experiences our colleagues bring, and we’re committed to creating an inclusive, equitable and supportive environment for everyone.