Christmas - Operations Assistant - Backstage - Hedge End

Marks & Spencer Plc; Southampton; On-site; GBP 18,000 - 24,000; Full time

Job summary

Marks & Spencer Plc is hiring a Customer Assistant in Operations in Southampton. The role focuses on back-end store support, stock control, and ensuring the shop floor is stocked and ready for customers. You will work during night shifts and across store areas as needed to keep pace with deliveries.

The position requires physical stamina for a demanding environment, flexibility to work early mornings, and the ability to use digital tools to manage stock efficiently. Applicants must be 18 or over.

Qualifications

• Role is physically demanding and fast-paced.
• Age requirement: over 18 due to health and safety.
• Ability to work across store areas as needed.

Responsibilities

• Manage stock and deliveries.
• Support behind-the-scenes operations to keep shop floor full and ready for customers.
• Use digital tools to track deliveries and manage stock.
• Work across functions and support colleagues across the store.
• Adapt to early morning deliveries and shifting stock later in the day.

Skills

Flexibility

Digital literacy

Teamwork

Tools

Digital tools

Job description

Sunday 21:00 - 06:00

Monday 21:00 - 06:00

Tuesday 21:00 - 06:00

Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December

This job role involves working early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.

You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

• Flexibility is vital. You’ll work across the wider store where needed – always keeping up with the pace and demands of retail.


• Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.


• Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.


• Flexibility is vital. From early morning deliveries to shifting stock late into the day, you’ll adapt quickly to keep things moving.

This is a role for people who move with purpose.