Christmas Night Shift: Food Retail Customer Assistant

Marks & Spencer Group; Weybridge; On-site; GBP 12,000 - 15,000; Full time

Job summary

Marks & Spencer is seeking a Customer Assistant in our Food section. You will be on the frontline, delivering five-star service at pace, and actively engaging customers with knowledge of our Food range. You’ll use Sparks App and store devices to assist shoppers and drive a seamless experience.

The role requires resilience in a high-pressure environment, a willingness to work across different store areas, and a customer-focused mindset to meet demand with speed and accuracy.

Qualifications

• Frontline role requiring resilience and the ability to perform under pressure.
• Comfortable using digital tools and apps to assist customers.
• Willingness to work across multiple store areas and shifts.

Responsibilities

• Provide five-star service and sell latest food products to customers.
• Engage with customers, answer questions and make product recommendations.
• Utilise Sparks App and store devices to enhance the customer experience.

Skills

Customer service

Team player

Digital tools

Retail experience

Tools

Sparks App

In-store devices

Job description

Marks & Spencer is seeking a Customer Assistant in our Food section. You will be on the frontline, delivering five-star service at pace, and actively engaging customers with knowledge of our Food range. You’ll use Sparks App and store devices to assist shoppers and drive a seamless experience.

The role requires resilience in a high-pressure environment, a willingness to work across different store areas, and a customer-focused mindset to meet demand with speed and accuracy.