Christmas Food Customer Assistant — Fast-Paced & Customer-Focused

Marks & Spencer Plc; Rednal; On-site; GBP 17,000 - 21,000; Full time

Job summary

Marks & Spencer Plc invites applications for a Customer Assistant in our Food section. You will be at the frontline, delivering five-star service at pace, and confidently recommending and selling our newest food products.

You’ll be digitally fluent and able to use Sparks App and in-store devices to enhance the customer experience. We value resilience, teamwork, and flexibility—you may work across store areas as shifts change and peak demand grows.

Qualifications

• Excellent customer service and product knowledge in food retail.
• Flexible, resilient, and able to work under pressure during peak times.
• Digital confidence with Sparks App and in-store devices.

Responsibilities

• Greet and assist customers, recommending and selling new food products.
• Deliver five-star service and maintain a high-energy environment during busy periods.
• Work across various store areas to meet changing retail demands.

Skills

Customer service

Teamwork

Digital literacy

Tools

Sparks App

In-store devices

Job description

Marks & Spencer Plc invites applications for a Customer Assistant in our Food section. You will be at the frontline, delivering five-star service at pace, and confidently recommending and selling our newest food products.

You’ll be digitally fluent and able to use Sparks App and in-store devices to enhance the customer experience. We value resilience, teamwork, and flexibility—you may work across store areas as shifts change and peak demand grows.