Christmas Food Assistant - High-Energy Customer Expert

Marks & Spencer Group; Berwick-upon-Tweed; On-site; GBP 12,000 - 15,000; Full time

Job summary

Marks & Spencer Group in the United Kingdom is hiring a Customer Assistant for our Food section. You’ll be on the frontline, delivering five-star service, answering questions about products, and helping customers find what they need quickly and accurately.

You’ll use Sparks App and in-store devices to assist shoppers, stay digitally confident, and work across shifts as needed. The role is fast-paced, team‑oriented, and requires resilience, adaptability, and a commitment to keeping shelves well

Qualifications

• Experience delivering friendly and helpful customer service.
• Comfortable handling high-pressure situations with a positive attitude.
• Able to assist customers with product queries and recommendations.

Responsibilities

• Provide five-star service to customers in the Food section.
• Assist customers in locating products and answering questions.
• Utilise Sparks App and in-store devices to enhance the shopping experience.
• Work across store areas as shifts require and remain flexible.
• Contribute to a positive, efficient team environment.

Skills

Customer service

Team player

Digital literacy

Resilience

Tools

Sparks App

In-store devices

Job description

Marks & Spencer Group in the United Kingdom is hiring a Customer Assistant for our Food section. You’ll be on the frontline, delivering five-star service, answering questions about products, and helping customers find what they need quickly and accurately.

You’ll use Sparks App and in-store devices to assist shoppers, stay digitally confident, and work across shifts as needed. The role is fast-paced, team‑oriented, and requires resilience, adaptability, and a commitment to keeping shelves well