Christmas Customer Assistant - Weymouth Gateway

MARKS&SPENCER; Weymouth; On-site; GBP 18,000 - 24,000; Full time

Job summary

Join M&S as a Customer Assistant in Weymouth, frontline role delivering five-star service and expert product knowledge. You’ll thrive in a fast-paced environment and help customers find what they need, while contributing to a high-performing team.

This role requires confidence with digital tools like the Sparks App and in-store devices, and a willingness to work across various store areas as demand shifts, especially during peak periods.

Qualifications

• Customer-focused and able to deliver five-star service in a fast-paced environment.
• Strong communication and interpersonal skills with a can-do attitude.
• Comfortable using digital tools and store devices to assist customers.

Responsibilities

• Greet customers and advise on products, upsell where appropriate.
• Operate digital tools (Sparks App) and in-store devices to assist customers.
• Work across different store areas, showing flexibility and team spirit.
• Maintain high standards of store presentation and service during peak times.

Skills

Customer service

Communication

Digital literacy

Tools

Sparks App

POS system

Job description

Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December

Join M&S as a Customer Assistant where you'll be at the frontline of the UK's fastest growing retailer. We're not just looking for someone to fill shelves - we need colleagues who are down-to-earth, who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You'll be a resilient and committed brand ambassador who's ready to raise the bar by confidently delivering style advice or recommending and selling our newest products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You'll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You'll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App[BL1] [EL2] and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You'll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same - and you'll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there's huge opportunity. Are you ready for it?

#Christmas