Christmas Customer Assistant - Weymouth Gateway

Marks and Spencer; Weymouth; On-site; GBP 12,000 - 17,000; Full time

Job summary

Marks & Spencer in Weymouth is recruiting a Customer Assistant to be at the frontline of our busy store. You'll deliver five-star service, help customers with knowledge of our products and upsell through recommendations.

You should be resilient, thrive under pressure and be comfortable using Sparks App and in-store devices to assist customers. Flexibility across shifts and store areas is essential to meet demand.

Qualifications

• Frontline retail role requiring resilience and high service standards.
• Ability to deliver style advice and upsell products.
• Digital confidence with in-store devices and Sparks App.
• Flexible to work across store areas and shifts.
• Strong teamwork in a high-pressure environment.

Responsibilities

• Deliver five-star service at pace.
• Provide styling advice and product recommendations.
• Utilise Sparks App and in-store devices.
• Work across store areas and shifts.
• Act as a resilient brand ambassador during busy periods.

Skills

Customer service

Digital tools

Team player

Flexibility

Product knowledge

Tools

Sparks App

Job description

All the details

Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December.

Join M&S as a Customer Assistant where you'll be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need colleagues who are down-to-earth, who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently delivering style advice or recommending and selling our newest products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App[BL1] [EL2] and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity.

#Christmas