Christmas Customer Assistant - Whitstable

M&S Careers; Whitstable; On-site; GBP 18,000 - 21,000; Full time

Job summary

Marks & Spencer Group is hiring a Customer Assistant to be at the frontline of our busy store. You will deliver five-star service, advise on products, and respond quickly to customer needs. The role requires a resilient, team-oriented approach and readiness to work across different store areas.

Flexibility to work varying shifts is essential. Experience in retail or customer service is valued, and you'll use Sparks App and in-store devices to enhance the customer experience and help shoppers

Qualifications

• Experience in customer service is a plus.
• Ability to work in a fast-paced retail environment.
• Strong communication and interpersonal skills.

Responsibilities

• Deliver five-star service to customers and help them find products.
• Advise on products and upsell where appropriate.
• Be flexible to work across different areas of the store and varying shifts.

Skills

Customer service

Retail experience

Team player

Tools

Sparks App

In-store devices

Job description

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Join M&S as a Customer Assistant where you'll be at the frontline of the UK's fastest growing retailer. We're not just looking for someone to fill shelves - we need colleagues who are down-to-earth, who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You'll be a resilient and committed brand ambassador who's ready to raise the bar by confidently delivering style advice or recommending and selling our newest products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You'll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You'll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You'll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same - and you'll embrace the challenge.
  

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there's huge opportunity.

#Christmas