Christmas Customer Assistant - Uckfield

M&S Careers; Uckfield; On-site; GBP 12,000 - 15,000; Full time

Job summary

Marks & Spencer are hiring a Customer Assistant to be at the frontline of a fast-growing UK retailer. You will deliver first-class service, share fashion advice, and use Sparks App and store tech to assist customers. Flexibility to work across store areas and step into longer hours during peak weeks is required.

Ideal candidates thrive under pressure, stay customer-focused, and contribute to a positive team environment while serving shoppers with warmth and efficiency.

Qualifications

• Customer-centric mindset
• Ability to work under pressure
• Digital tool familiarity

Responsibilities

• Deliver five-star service at pace in a busy store
• Provide fashion/style advice and product recommendations
• Operate store devices and Sparks App to assist customers
• Support across store areas as required including busy periods

Job description

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Join M&S as a Customer Assistant where you'll be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need colleagues who are down-to-earth, who thrive under pressure, deliver five-star service at pace, and embrace the transformation we’re driving.

We’re seeking passionate individuals who not only take pride in their knowledge of M&S products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently delivering style advice or recommending and selling our newest products to our customers. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You’ll utilise our digital tools, such as the Sparks App[BL1] [EL2] and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.
  

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