Christmas - Customer Assistant - Operations - The Springs Leeds Foodhall

Marks and Spencer; Leeds; On-site; GBP 12,000 - 18,000; Full time

Job summary

Marks & Spencer in the United Kingdom is recruiting a Customer Assistant in Food for the festive period. You will be the frontline, delivering five-star service at pace, helping customers choose products and ensuring shelves are well stocked.

You should be digitally confident, using the Sparks App and in-store devices to assist shoppers. Flexibility to work across store areas and a proactive, team-focused attitude is essential for success.

Qualifications

• Experience in customer-facing roles within retail.
• Knowledge of Food products in a supermarket context.
• Comfort with digital tools and devices used on the shop floor.

Responsibilities

• Assist customers with product selections and provide friendly, efficient service.
• Keep shelves replenished and ensure a clean, inviting store environment.
• Utilise Sparks App and in-store devices to enhance the shopping experience.
• Be flexible and work across different store areas as required.

Skills

Digital tools

Team player

Customer service

Food knowledge

Tools

Sparks App

In-store devices

Job description

All the details

SUN 22.00/06.00

MON 22.00/06.00

TUE 22.00/06.00

SAT 22.00/06.00

Under 18 disclaimer

This job role involvesworking early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Customer Assistant (Food)

Christmas only: Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?

#Christmas