Christmas – Customer Assistant – Food – Leeds Moortown

Marks & Spencer Plc; Leeds; On-site; GBP 20,000 - 28,000; Part time

Job summary

Marks & Spencer Plc in Leeds is seeking a Customer Assistant to be at the frontline in our Food section, delivering five-star service under pressure and embracing transformation. The role involves night shifts and potential full-time hours during specific weeks in December, with a focus on confident product knowledge and customer engagement.

We value resilience, teamwork and the ability to work across store areas.

Qualifications

• Frontline customer service experience preferred.
• Knowledge of M&S Food products is beneficial.
• Willingness to be flexible across store areas.
• Willingness to work early mornings and varied shifts, including peak periods.

Responsibilities

• Assist customers at the frontline in the Food section.
• Engage with customers, provide five-star service, and drive sales.
• Be digitally confident using Sparks App and in-store devices.
• Contribute to a positive, high-energy environment and support colleagues.

Skills

Customer service

Teamwork

Digital tools

Flexibility

Job description

Wednesday 22:00 -06:00
Thursday 22:00-06:00
Friday 22:00-06:00
Saturday 22:00-06:00

Christmas only: Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December.

This job role involvesworking early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You'll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

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