Christmas Customer Assistant - Operations - Orpington Nugent Park

Marks and Spencer; Orpington; On-site; GBP 12,000 - 15,000; Part time

Job summary

Marks & Spencer in the United Kingdom is seeking a Customer Assistant in Operations for the Christmas period. You’ll be the backstage powerhouse of our stores, responsible for stock, deliveries and behind-the-scenes work to keep the shop floor full, clean and ready for customers.

This is a physically demanding, fast-paced role requiring flexibility across early morning deliveries and stock handling. You will work Sunday to Wednesday 12:00–18:00 as part of the Christmas schedule, with potential

Qualifications

• Age 18+ due to safety requirements around machinery and Christmas shifts.
• Flexible to work the Christmas period and peak hours.
• Physically able to perform stock handling and store support tasks.

Responsibilities

• Handle stock, deliveries and behind-the-scenes work to keep the shop floor full and ready for customers.
• Operate during a high‑tempo Christmas season with pace and accuracy.
• Support across the store as needed and coordinate with teams to meet demand.
• Use digital tools to track deliveries and stock movements efficiently.

Skills

Stock management

Delivery coordination

Digital tools

Teamwork

Tools

Stock systems

Delivery tracking

Job description

Christmas only:

Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December.

Under 18 disclaimer

This job role involves operating mechanical equipment as relevant to the job role and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace. Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.

Work Pattern

• Sunday: 12:00 - 18:00
• Monday: 12:00 - 18:00
• Tuesday: 12:00 - 18:00
• Wednesday: 12:00 - 18:00

All the details

Christmas only:
Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December.
Under 18 disclaimer
This job role involves operating mechanical equipment as relevant to the job role and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.

You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.
Flexibility is vital. You’ll work across the wider store where needed – always keeping up with the pace and demands of retail.
Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.
Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.
Flexibility is vital. From early morning deliveries to shifting stock late into the day, you’ll adapt quickly to keep things moving.
Are you ready for it?
#Christmas