Christmas Customer Assistant - Operations - Newcastle

Marks and Spencer; Newcastle upon Tyne; On-site; GBP 12,000 - 18,000; Part time

Job summary

Marks and Spencer is seeking a Customer Assistant in Operations to support our stores with stock, deliveries and back‑end processes. The role is physically demanding, fast‑paced, and requires you to move quickly to keep the shop floor stocked and ready for customers.

You will use digital tools to track deliveries and stock levels, collaborate across store functions, and adapt to early morning deliveries or late stock movements as required.

Qualifications

• Must be 18 years or older.
• Able to work across store and handle physical tasks.
• Comfort with digital tools and stock management.

Responsibilities

• Manage stock and deliveries behind the scenes.
• Keep shop floor full, clean and ready for customers.
• Work across the wider store to support colleagues.
• Use digital tools to track deliveries and manage stock.
• Adapt to early mornings and late stock shifts.

Skills

Stock management

Delivery coordination

Teamwork

Digital literacy

Flexibility

Tools

Stock tracking systems

Job description

All the details

Work Pattern
Week 1
Sunday: 16:00 - 20:00
Tuesday: 16:00 - 20:00
Friday: 16:00 - 20:00
Saturday: 16:00 - 2000

Week 2
Sunday: 16:00 - 20:00
Monday: 16:00 - 20:00
Wednesday: 16:00 - 20:00
Saturday: 16:00 - 20:00

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Under 18 disclaimer

To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.

Join our team at M&S as a Customer Assistant in Operations, you'll be the backstage powerhouse of our stores. It's a physically demanding, high-intensity role that keeps our stores running like clockwork. If you're ready to roll your sleeves up and work smart, this is the role for you.

You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There's no room for delay. You'll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

Flexibility is vital. You'll work across the wider store where needed - always keeping up with the pace and demands of retail.

Being digitally confident is essential. You'll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.

Being a team player is essential. You'll be a key cog in a big machine, working across functions and supporting colleagues across the store.

Flexibility is vital. From early morning deliveries to shifting stock late into the day, you'll adapt quickly to keep things moving.

This is a role for people who move with purpose. Are you ready for it?

#Christmas