Christmas Customer Assistant - Operations - Kingston

Marks & Spencer Plc; Greater London; On-site; GBP 18,000 - 23,000; Part time

Job summary

Marks & Spencer Plc is seeking a Customer Assistant in Operations to act as the backstage backbone of our stores. The role involves handling stock, deliveries and behind-the-scenes work to keep the shop floor full, clean and ready for customers.

You will move quickly, stay accurate, and work across functions with urgency to support store flow. The position demands flexibility, digital tool confidence, and a team-focused mindset to maintain high store standards.

Qualifications

• Flexibility to work across the wider store as needed.
• Comfort with using digital tools to track deliveries and stock.
• Strong team player with collaborative spirit.

Responsibilities

• Manage stock and deliveries to keep the store stocked and ready for customers.
• Maintain a clean, organized shop floor and ensure products are available.
• Use digital tools to track deliveries and manage stock efficiently.
• Support colleagues across the store and work across functions as needed.
• Adapt to early deliveries and late stock movements to keep operations smooth.

Skills

Flexibility

Digital tools

Teamwork

Stock management

Job description

Work Pattern

Tuesday 14:00-22:00
Thursday 14:00-22:00
Friday 14:00-22:00
Saturday 14:00-22:00

Under 18 disclaimer:

This job role involvesoperating mechanical equipmentas relevant to the job roleand this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December.

Join our team at M&S as a Customer Assistant in Operations, you'll be the backstage powerhouse of our stores. It's a physically demanding, high-intensity role that keeps our stores running like clockwork. If you're ready to roll your sleeves up and work smart, this is the role for you.

You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There's no room for delay. You'll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

• Flexibility is vital. You'll work across the wider store where needed - always keeping up with the pace and demands of retail.
• Being digitally confident is essential. You'll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.
• Being a team player is essential. You'll be a key cog in a big machine, working across functions and supporting colleagues across the store.
• Flexibility is vital. From early morning deliveries to shifting stock late into the day, you'll adapt quickly to keep things moving.

This is a role for people who move with purpose. Are you ready for it? #christmas