Christmas Customer Assistant - Hereford

M&S Careers; Hereford; Presencial; GBP 12.000 - 18.000; Jornada completa

Descripción de la vacante

Marks & Spencer in the United Kingdom is seeking a Customer Assistant to be at the frontline, delivering five-star service at pace and embracing our store transformation. You’ll confidently advise customers, sell our latest products, and act as a resilient brand ambassador who helps every shopper feel valued.

You’ll use Sparks App and in-store devices to assist customers, work across different store areas, and adapt to varying shifts.

Formación

• Frontline retail role requiring customer interaction.
• Ability to upsell and meet store demand.
• Comfort using digital tools and devices.

Responsabilidades

• Provide five-star customer service at pace.
• Advise on products and upsell new releases.
• Utilize Sparks App and in-store devices to assist customers.
• Work across different store areas to support operations.
• Be flexible with shifts during peak periods.

Conocimientos

Customer service

Sales

Communication

Herramientas

Sparks App

In-store devices

Descripción del empleo

Work Pattern:
Various Work Patterns, shall be discussed at interview

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Join M&S as a Customer Assistant where you'll be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need colleagues who are down-to-earth, who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently delivering style advice or recommending and selling our newest products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.

Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it? #Christmas