Christmas Customer Assistant - Ludlow

M&S Careers; Ludlow; On-site; GBP 17,000 - 21,000; Full time

Job summary

Marks & Spencer Group in the UK is seeking a Customer Assistant in our Food section to be at the frontline of the retailer. You’ll deliver five-star service at pace and actively promote our newest food products to customers, ensuring they feel valued with every visit.

You’ll be a resilient team player, flexible to work across store areas, and confident using digital tools like the Sparks App to assist customers and improve the shopping experience.

Qualifications

• Must be 18 or older due to health and safety regulations.
• Willingness to work across various store areas and shifts, including peak periods.
• Digital literacy with Sparks App and in-store devices.

Responsibilities

• Provide five-star service at pace, confidently recommending and selling new food products.
• Be a resilient brand ambassador, ensuring customers feel valued when they shop with us.
• Work across different areas of the store to meet changing retail demands.
• Utilise Sparks App and in-store devices to enhance the customer experience.

Job description

Work Pattern

Various Work Patterns, shall be discussed at interview stage.

Under 18 disclaimer
To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.

Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You'll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.

• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?
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