Christmas Customer Assistant - Meadowhall

M&S Careers; Sheffield; On-site; GBP 18,000 - 24,000; Full time

Job summary

Marks & Spencer Group in Sheffield is seeking a Customer Assistant to greet shoppers, deliver five-star service at pace, and raise the bar in every interaction.

You’ll advise on products, use Sparks App and in-store devices to help customers find what they want, and work across store areas with a team of colleagues.

If you thrive in a fast, high-pressure retail environment and put customers first, this frontline role offers real development and daily variety.

Qualifications

• Frontline customer service experience is preferred.
• Ability to thrive in a fast-paced retail environment.
• Flexibility to work different shift patterns.

Responsibilities

• Deliver five-star service to customers at pace.
• Advise on fashion and product choices and upsell where possible.
• Use Sparks App and in-store devices to assist customers.

Skills

Customer service

Retail experience

Teamwork

Digital tools

Tools

Sparks App

In-store devices

Job description

Work Pattern: Various work Patterns, shall be discussed at interview

Under 18 disclaimer To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Join M&S as a Customer Assistant where you'll be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need colleagues who are down-to-earth, who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You'll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently delivering style advice or recommending and selling our newest products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.

Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?

#Christmas