Christmas - Customer Assistant - Foods - Epping SF

Marks & Spencer Group; Ivy Chimneys; Presencial; GBP 12.000 - 15.000; Jornada completa

Descripción de la vacante

Marks & Spencer Group is hiring a Customer Assistant for our Food section. You will be at the frontline, delivering five-star service during peak periods and handling high customer demand with a ready-to-help attitude.

Expect early morning shifts and flexibility across store areas, with a focus on using Sparks App and in-store devices to enhance the customer experience. Join a team that thrives under pressure and values proactive service.

Formación

• Frontline customer service role in retail.
• Willing to work early mornings and variable shifts.
• Strong communication and teamwork.
• Proficiency with Sparks App and in-store devices.
• Able to adapt to peak Christmas period.

Responsabilidades

• Assist customers with product questions and recommendations.
• Maintain shelves and stock levels to meet demand.
• Utilise Sparks App to check stock and process transactions.
• Collaborate with store team across different areas to ensure smooth operations.

Conocimientos

Customer service

Flexibility

Team player

Resilience

Brand ambassador

Herramientas

Sparks App

Descripción del empleo

All the details

Tues 22.00-06.00

Weds 22.00-06.00

Thurs 22.00-06.00

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Under 18 disclaimer

This job role involves working early mornings and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Christmas only: Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK's fastest-growing retailer. We're not just looking for someone to fill shelves - we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You'll be a resilient and committed brand ambassador who's ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You'll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You'll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You'll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same - and you'll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there's huge opportunity. Are you ready for it?

#Christmas