Christmas - Customer Assistant - Foods - Cheltenham Centrum

Marks & Spencer Plc; Cheltenham; On-site; GBP 12,000 - 17,000; Full time

Job summary

Marks & Spencer Plc in Cheltenham is hiring a Customer Assistant for our Food section. You will be the frontline, delivering service at pace and handling customer requests with enthusiasm.

This role requires resilience, willingness to work extended hours during peak times, and a confident approach to promoting our food products.

You'll use Sparks App and in-store devices to help customers find items and complete purchases, contributing to a high-energy, team-focused store environment.

Qualifications

• Customer-facing role in retail environment.
• Ability to work under pressure during peak periods.
• Comfort with using digital tools like Sparks App.

Responsibilities

• Assist customers with product queries and purchases.
• Keep shelves stocked and clean during shifts.
• Operate digital devices and the Sparks App to help customers.

Job description

MON 1900-2300
FRI 1900-2300
SAT 1900-2300

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

This job role involves working late nights and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We’re seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You'll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.

• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?

#Christmas