Christmas Customer Assistant - Food - Widnes

Marks & Spencer Group; Widnes; On-site; GBP 12,000 - 15,000; Full time

Job summary

Marks & Spencer Group is seeking a Customer Assistant in our Food section to join the frontline of the UK's fastest growing retailer. You will deliver five-star service at pace, help customers find products, and confidently recommend our latest food ranges.

You're a resilient team player who can work flexibly across store areas, stay calm under pressure, and use Sparks and in-store devices to enhance the customer experience. If you're ready to roll up your sleeves and grow with us, apply now.

Qualifications

• Experience delivering excellent customer service.
• Able to work under pressure in a fast-paced retail environment.
• Comfortable using digital tools in-store to assist customers.

Responsibilities

• Deliver five-star customer service at pace.
• Assist customers in finding products and answering questions.
• Make confident product recommendations and upsell where appropriate.
• Work flexibly across different areas of the store as needed.

Skills

Customer service

Team player

Flexible hours

Digital literacy

Tools

Sparks

Job description

All the details

Work Pattern
Week 1
Monday: 12:00 - 20:00
Tuesday: 12:00 - 20:00
Wednesday: 12:00-20:00
Thursday: 12:00-20:00

Week 2
Monday: 12:00 - 20:00
Tuesday: 12:00 - 20:00
Wednesday: 12:00 - 20:00
Saturday: 12:00 - 20:00

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK's fastest growing retailer. We're not just looking for someone to fill shelves - we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and do again, day in and day out, meeting strong customer demand head-on.

You'll be a resilient and committed brand ambassador who's ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

At M&S, our customers don't wait. You'll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You'll go above and beyond, to serve, sell, fill and help drive growth in sales.

Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

Being a team player is crucial. You'll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same - and you'll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there's huge opportunity. Are you ready for it?

#Christmas