Christmas Customer Assistant - Food - Epsom

Marks and Spencer; Epsom; On-site; GBP 18,000 - 23,000; Full time

Job summary

Marks & Spencer is seeking a Customer Assistant in our Food section to be at the frontline of the UK's fastest growing retailer. You will deliver five-star service at pace and confidently recommend and sell our newest food products to customers.

You will be digitally confident, using Sparks App and in-store devices to enhance the customer experience. You’ll also work across store areas, stay resilient during busy periods, and remain a strong team player who can adapt to changing demands.

Qualifications

• Frontline customer service experience preferred.
• Ability to use digital tools to assist customers.
• Comfort working in a fast-paced retail environment.

Responsibilities

• Provide five-star service to customers in the Food section.
• Confidently recommend and sell the latest food products.
• Utilise Sparks App and in-store devices to assist customers.
• Work across different areas of the store to meet demand.
• Be flexible with shifts and support peak times.

Skills

Customer service

Digital tools

Teamwork

Flexibility

Communication

Tools

Sparks App

Job description

All the details

Work Pattern

• Wednesday 1300-2100
• Thursday 1300-2100
• Friday 1300-2100
• Saturday 1300-2100

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December

Join M&S as a Customer Assistant in our Food section, where you'll become be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head‑on.

You'll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high‑pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You’ll contribute to a positive, high‑energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint‑hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity.

Are you ready for it?

#Christmas