Christmas Customer Assistant - Food - Trafford Centre

Marks & Spencer Plc; Manchester; On-site; GBP 12,000 - 15,000; Part time

Job summary

Marks & Spencer Plc is hiring for a Customer Assistant in our Food section. You will be at the frontline, providing five-star service, assisting customers, and promoting our latest food products.

You will use Sparks App and in-store devices to enhance the shopping experience, work as part of a dedicated team, and stay flexible across store areas and shifts to meet customer demand.

Qualifications

• Frontline customer service mindset with a focus on delivering five-star service
• Comfort with using digital tools and in-store devices
• Team player who can adapt to a fast-paced retail environment
• Flexibility to work across various store areas and shifts

Responsibilities

• Deliver high-quality customer service and product knowledge in M&S Food.
• Sell, assist and respond to customer needs to drive sales and add value to customer experience.
• Utilise Sparks App and in-store devices to assist customers and complete transactions.
• Work as part of a high-energy team in a busy retail setting and adapt to changing shift patterns.

Job description

All the details

Work Pattern

Wednesday 12:00-18:00
Thursday 12:00-18:00
Friday 14:00-20:00
Saturday 12:00-18:00

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Join M&S as a Customer Assistant in our Food section, where you’ll become be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we’re driving.

We’re seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You’ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity.

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