Christmas Customer Assistant - Food (Through The Night) - Trafford Centre

Marks & Spencer Plc; Manchester; On-site; GBP 14,000 - 21,000; Part time

Job summary

Marks & Spencer plc is seeking Customer Assistants in our Food section for night shifts. You will be frontline, delivering five-star service, promoting new products, and working across store areas to meet customer demand.

You'll use Sparks App and in-store devices to assist customers, thrive under pressure, and join a team that values flexibility and fast-paced service.

Qualifications

• Must be 18 or older due to night hours.
• Willing to work nights 23:00-06:00 and weekends.
• Able to work up to full-time hours in December weeks.

Responsibilities

• Provide five-star service to customers in the Food section.
• Promote and sell new food products to customers.
• Utilise Sparks App and in-store devices to assist shoppers.
• Work as part of a high-energy team across store areas.

Skills

Customer service

Teamwork

Flexibility

Night shifts

Sparks App

Tools

Sparks App

In-store devices

Job description

All the details

Work Pattern

Tuesday 23:00-06:00

Wednesday 23:00-06:00

Thursday 23:00-06:00

Friday 23:00-06:00

Saturday 23:00-06:00

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

This job role involves working through the nights and this means we can’t consider applications from anyone under the age of 18.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00

Join M&S as a Customer Assistant in our Food section, where you'll become be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity.

Are you ready for it?

#Christmas