Christmas Customer Assistant - Food - Trafford Centre

Marks and Spencer; Manchester; On-site; GBP 12,000 - 21,000; Part time

Job summary

Marks & Spencer in Manchester is seeking a Customer Assistant for our Food section. You will be on the frontline, delivering five-star service at pace, advising on products, and driving sales in a busy retail environment.

Night shifts are part of the role, with an unsocial premium (£3/hour) for hours between 22:00-06:00. Weekend work and up to full-time hours during peak weeks may apply, requiring resilience and a team-first attitude.

Qualifications

• Customer-facing role requiring friendly, helpful service.
• Able to work nights and weekends as required.
• Good communication and teamwork skills.
• Comfort with using digital store tools.

Responsibilities

• Assist customers in the Food section with product knowledge.
• Sell products while delivering five-star service at pace.
• Utilise Sparks App and store devices to aid customers.
• Adapt to various store areas and shifting priorities.

Skills

Customer service

Teamwork

Flexibility

Digital literacy

Tools

Sparks App

In-store devices

Job description

Under 18 disclaimer

This job role involves working late nights and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December.

All the details

Work Pattern

Monday: 20:00-00:00

Friday: 20:00-00:00

Saturday: 19:00-23:00

Under 18 disclaimer

This job role involves working late nights and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK's fastest-growing retailer. We're not just looking for someone to fill shelves - we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You'll be a resilient and committed brand ambassador who's ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You'll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You'll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You'll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same - and you'll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there's huge opportunity.