Christmas Customer Assistant - Food (Through the Night)- Telford

Marks & Spencer Plc; Telford; On-site; GBP 12,000 - 21,000; Full time

Job summary

Marks & Spencer Plc is seeking brand‑driven Customer Assistants for night shifts in our Food section in the UK. You will be at the frontline, delivering five-star service, assisting customers, and driving sales while flexibly moving across store areas.

You will use Sparks App and in‑store devices to help customers find products and complete transactions, contributing to a fast-paced, high‑energy team environment.

Qualifications

• Willingness to work night shifts and adapt to a fast-paced store environment.
• Strong customer service orientation and ability to handle high demand.
• Digital confidence with in-store tools and apps.

Responsibilities

• Deliver five-star service, assist customers, and drive sales.
• Work across store areas to meet changing retail needs.
• Utilise Sparks App and devices to enhance customer experience.

Skills

Customer service

Flexible

Team player

Digital literacy

Tools

Sparks App

In-store devices

Job description

Work Pattern

Sunday 20:00 - 05:00
Monday 20:00 - 05:00
Tuesday 20:00 - 05:00
Friday 20:00 - 05:00

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December

Under 18 disclaimer
This job role involves working through the night and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Join M&S as a Customer Assistant in our Food section, where you'll become be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head‑on.

You'll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high‑pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.

• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in‑store devices, to enhance the customer experience and ensure they get the products they want when they need them.

• Being a team player is crucial. You’ll contribute to a positive, high‑energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.
  

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity.

#Christmas