Christmas Customer Assistant - Food (Through the Night) - Handforth

Marks & Spencer Plc; Wilmslow; On-site; GBP 12,000 - 18,000; Full time

Job summary

Marks & Spencer Plc is recruiting a Customer Assistant in our Food section to be on the frontline, delivering excellent service and supporting customers with product knowledge.

Shifts run nights, 22:00–08:00, with an extra £3.00 per hour for hours 22:00–06:00. Applicants must be 18 or over. The role may require full-time hours during the weeks of 13th and 20th December.

Qualifications

• Must be 18 years or older.
• Able to work nights (22:00–08:00).
• Flexible to work across store areas and shifts.
• Experience in customer service is beneficial.

Responsibilities

• Deliver five-star service at pace and meet customer demand.
• Assist customers with product knowledge and recommendations.
• Assist with stock, facing shelves and store upkeep as needed.
• Utilise in-store digital tools to enhance the customer experience.

Job description

Work Pattern
Monday 22:00 - 08:00
Tuesday 22:00 - 08:00
Saturday 22:00 - 08:00
Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December

Under 18 disclaimer
This job role involves working through the night and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Join M&S as a Customer Assistant in our Food section, where you'll become be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high‑pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

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