Christmas Customer Assistant - Food - Strood

Marks and Spencer; Rochester; On-site; GBP 9,800 - 14,000; Part time

Job summary

Marks & Spencer is seeking a Customer Assistant for the Food section. You will be at the frontline, delivering fast, friendly service and guiding customers through product selections. The role requires resilience, a positive attitude, and the willingness to adapt to fluctuating store needs and shift patterns.

Applicants should be comfortable using Sparks App and in-store devices to enhance the shopping experience, and be prepared to work across multiple areas as demand requires.

Qualifications

• Provide excellent customer service and guidance on food products.
• Demonstrate flexibility to work across various areas of the store.
• Be comfortable using digital tools such as the Sparks App and in-store devices.

Responsibilities

• Deliver five-star service at pace in a high-pressure environment.
• Assist customers with product knowledge and recommendations.
• Use Sparks App and in-store devices to enhance customer experience.
• Work across different store areas and shifts as needed.

Skills

Customer service

Team player

Digital literacy

Flexibility

Tools

Sparks App

In-store devices

Job description

Saturday 08:00-13:00

Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

All the details

Working Pattern

Sunday 10:00-16:00

Wednesday 08:00-13:00

Friday 08:00-13:00

Saturday 08:00-13:00

Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December.

We’re seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?

Christmas