Christmas Customer Assistant -Food- Strood

Marks and Spencer; Rochester; On-site; GBP 12,000 - 18,000; Full time

Job summary

Marks & Spencer in the UK is hiring a Customer Assistant in our Food section, frontline role delivering five-star service at pace and thriving under pressure.

You'll be a resilient, brand ambassador who uses Sparks App and in-store devices to help customers find what they want, while staying flexible across store areas.

This role starts early mornings with a busy shift pattern and may involve weekend hours, offering an opportunity to grow with one of the UK’s fastest-growing retailers.

Qualifications

• Frontline role requiring resilience and commitment.
• Willingness to work early mornings and weekends.
• Experience with digital tools like Sparks App.

Responsibilities

• Serve customers, sell products, and help drive sales in a busy store.
• Utilise Sparks App and in-store devices to enhance the customer experience.
• Be a team player in a high-energy environment with flexible shift patterns.

Skills

Customer service

Team player

Digital skills

Flexibility

Brand ambassador

Tools

Sparks App

In-store devices

Job description

Saturday 05:00-11:00

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Under 18 disclaimer

This job role involves working early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

All the details

Working Pattern

Sunday 06:00-11:00

Wednesday 05:00-10:00

Thursday 05:00-10:00

Saturday 05:00-11:00

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Under 18 disclaimer

This job role involves working early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?

#Christmas