Christmas Customer Assistant-Food -Strood

Marks and Spencer; Rochester; On-site; GBP 1,240,000 - 1,653,000; Part time

Job summary

Marks and Spencer in Rochester is seeking a Customer Assistant in our Food section. You’ll be at the frontline of the UK’s leading retailer, delivering five-star service at pace and handling busy periods with a calm, friendly approach.

You’ll need to be a resilient team player with a passion for helping customers, be digitally confident with store tech, and flexible to cover varied shifts, including weekends and evenings.

Qualifications

• Previous retail/customer service experience preferred.
• Comfortable working in a fast-paced environment.
• Good communication and interpersonal skills.

Responsibilities

• Help customers with product queries and guidance.
• Assist with shelf replenishment, stock checks and checkout duties.
• Maintain store standards and cleanliness to ensure a pleasant shopping experience.

Skills

Customer service

Teamwork

Flexibility

Job description

Saturday- 16:00-21:00

Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

All the details

Working Pattern

Sunday 15:00-20:00

Tuesday 17:00- 22:00

Wednesday-17:0 7-22:00

Saturday- 16:00-21:00

Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity.

Are you ready for it?