Christmas Customer Assistant - Food -Redlands Poole

Marks & Spencer; England; On-site; GBP 19,000 - 23,000; Full time

Job summary

Marks & Spencer Group in the UK is seeking a Customer Assistant to join our Food section frontline. You’ll be at the heart of a busy store, delivering attentive service and helping customers find and purchase what they need.

You’ll work flexibly across store areas, use Sparks App and in-store devices, and strive to exceed customer expectations with speed and warmth every time they shop with us.

Qualifications

• Frontline customer service in a busy retail setting.
• Ability to upsell and recommend products to customers.
• Comfort with using digital tools and store devices.

Responsibilities

• Serve customers in the Food section and provide five-star service.
• Assist customers with finding products and answering questions.
• Promote and sell new food products to shoppers.

Skills

Customer service

Sales

Digital literacy

Tools

Sparks App

Job description

Work Pattern

Week 1

Thursday: 12:00 - 21:00
Friday: 12:00 - 21:00
Saturday: 12:00 - 21:00
Sunday: 10:00 - 19:00

Week 2

Monday: 12:00 - 21:00
Tuesday: 12:00 - 21:00
Wednesday: 12:00 - 21:00
Thursday: 12:00 - 21:00

Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.

• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?