Christmas Customer Assistant - Food- Redlands Poole

Marks and Spencer; Poole; On-site; GBP 12,000 - 15,000; Full time

Job summary

Marks & Spencer in Poole is recruiting a Customer Assistant for our Food department. You’ll be at the frontline, delivering excellent service and helping customers with knowledge of our food products.

You’ll work across shifts (including weekends), use Sparks App and in-store devices, and join a motivated, high-energy team focused on a seamless customer experience.

This frontline role requires resilience, adaptability, and a can-do attitude, with opportunities to grow as you support store targets.

Qualifications

• Customer-facing experience in retail preferred.
• Ability to learn product knowledge quickly.
• Comfort with using digital store tools.

Responsibilities

• Frontline customer service in the Food department.
• Assist customers with product knowledge and recommendations.
• Operate Sparks App and in-store devices to enhance service.
• Be flexible across store areas to meet demand.

Skills

Customer service

Digital tools

Team player

Flexible/adaptable

Tools

Sparks App

Job description

Sunday: 10:00 - 14:00

All the details

Work Pattern

Monday: 07:30 - 12:00

Wednesday: 07:30 - 12:00

Friday: 07:30 - 12:00

Saturday: 10:00 - 15:00

Sunday: 10:00 - 14:00

Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity.

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