Christmas Customer Assistant - Food - Redlands Poole

Marks & Spencer; England; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Unsocial hours premium

Job summary

Marks & Spencer Group is hiring a Customer Assistant for our Food section in the UK. You’ll be the frontline ambassador, delivering five-star service, maintaining shelves, and using Sparks App and in-store devices to help customers.

Night shifts are scheduled 21:00–04:00, with an additional £3.00 per hour unsocial premium for hours 22:00–06:00. Some weeks may require full-time hours in December due to operational needs.

Qualifications

• Frontline retail role requires delivering five-star service under pressure.
• Knowledge of M&S Food products is preferred.
• Willingness to work night shifts and across store areas.

Responsibilities

• Provide outstanding customer service and product knowledge.
• Assist in stocking, merchandising and store presentation.
• Utilize Sparks App and in-store devices to enhance the customer journey.
• Support teammates to ensure a smooth shopping experience.

Skills

Customer service

Teamwork

Digital literacy

Flexibility

Resilience

Tools

Sparks App

In-store devices

Job description

Work Pattern

• Wednesday 21:00-04:00
• Thursday 21:00-04:00
• Friday 21:00-04:00
• Saturday 21:00-04:00

Under 18 disclaimer

This job role involves working through the night and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We’re seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head‑on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?