Christmas Customer Assistant - Food - Oxford

Marks & Spencer Group; Oxford; On-site; GBP 12,000 - 17,000; Part time

Job summary

Marks & Spencer in Oxford is recruiting a Customer Assistant for our Food section. You will be at the frontline, helping customers, answering questions, and showcasing our newest food products. You’ll work evening and weekend shifts with potential full-time hours during peak weeks.

A resilient team player, you’ll use Sparks App and in-store devices to enhance the shopping experience and drive sales. Join a fast-paced retail environment where customer service and product knowledge are valued as

Qualifications

• Customer-focused and able to work under pressure.
• Willing to work flexible shifts, including evenings and weekends.
• Digital confidence with in-store tools.

Responsibilities

• Frontline customer service in the Food section, helping customers and answering questions.
• Utilise Sparks App and in-store devices to enhance the shopping experience and assist customers.
• Be a team player, adaptable to different store areas and busy periods.

Job description

All the details

Work Pattern

Tuesday 18:00-22:00
Thursday 18:00-22:00
Friday 18:00-22:00
Saturday 18:00-22:00

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December

Join M&S as a Customer Assistant in our Food section, where you'll become be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.
  

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity.

Are you ready for it?

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