Christmas Customer Assistant - Food - Nottingham Giltbrook

Marks and Spencer; Nottingham; On-site; GBP 12,000 - 14,000; Part time

Job summary

Marks & Spencer is hiring a Customer Assistant in our Food section in Nottingham. You’ll be the frontline face, delivering five-star service, recommending our latest food products, and helping customers find what they need.

You’ll use Sparks and in-store devices to enhance the customer journey. Flexibility across store areas and a positive, high-energy team environment are essential for this role.

Qualifications

• Frontline customer service experience is a plus.
• Willingness to work across store areas with flexibility.
• Comfortable using digital tools to assist customers.

Responsibilities

• Assist customers with product selection and recommendations.
• Deliver five-star service to shoppers and handle queries quickly.
• Maintain store standards and support colleagues to ensure a smooth shopping experience.

Skills

Customer service

Communication

Teamwork

Tools

Sparks

In-store devices

Job description

All the details

Work Pattern

Sunday: 11:00 - 19:00

Saturday: 14:00 - 22:00

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK's fastest growing retailer. We're not just looking for someone to fill shelves - we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You'll be a resilient and committed brand ambassador who's ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

Being a team player is crucial. You'll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same - and you'll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there's huge opportunity. Are you ready for it?

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