Christmas Customer Assistant - Food - Northampton Riverside

Marks and Spencer; Northampton; On-site; GBP 12,000 - 17,000; Full time

Job summary

Marks & Spencer in Northampton is seeking a Customer Assistant for our Food section. You’ll be on the frontline, delivering five-star service at pace and confidently recommending and selling our newest food products to customers.

You’ll stay digitally confident using Sparks and in-store devices, work across store areas as needed, and be flexible to meet changing demands. Applicants must be 18+ and ready for varied hours, including unsocial shifts.

Qualifications

• Must be 18 years or older due to health and safety legislation.
• Able to work across different areas of the store as needed.
• Willing to work unsocial hours when required.

Responsibilities

• Provide five-star service at pace to customers in the Food section.
• Confidently recommend and sell new food products to customers.
• Utilise Sparks and in-store devices to enhance the customer experience.
• Be a resilient team player supporting store colleagues.

Skills

Customer service

Digital tools

Team player

Flexibility

Tools

Sparks

In-store devices

Job description

All the details

Work Pattern

Sunday - 0500-1000

Monday - 0430-0930

Friday - 0430-0930

Saturday 0430-0930

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Under 18 disclaimer

To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.

Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?

#Christmas