Christmas Customer Assistant - Food- Hereford

Marks and Spencer; Hereford; On-site; GBP 12,000 - 15,000; Part time

Job summary

Marks & Spencer in Hereford is seeking a Customer Assistant for the Food section, supporting frontline service and product knowledge. You’ll thrive under pressure, deliver fast, five-star service, and adapt to changing shifts while upholding store standards.

We value down-to-earth colleagues who can work mornings, assist across store areas, and promote our newest food products to customers using digital tools when needed.

Qualifications

• Experience delivering high levels of customer service.
• Able to work in a fast-paced retail environment.
• Comfortable using digital tools to assist customers.

Responsibilities

• Assist customers with product questions and purchases.
• Maintain store presentation and product availability across sections.
• Utilise Sparks App and in-store devices to enhance the customer experience.
• Be flexible to work across different areas of the store as needed.

Skills

Customer service

Retail experience

Digital tools

Tools

Sparks App

In-store devices

Job description

Saturday 05:00-11:00

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

All the details

Work Pattern

Monday 05:00-11:00

Thursday 05:00-09:00

Saturday 05:00-11:00

Sunday 06:30-11:15

Under 18 disclaimer This job role involvesworking early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

Are you ready for it? #Christmas