Christmas Customer Assistant- Food (Nights) - Strood

M&S Careers; Rochester, Strood; On-site; GBP 12,000 - 15,000; Full time

Job summary

Marks & Spencer Group in the United Kingdom is seeking a Customer Assistant in our Food section. You will be at the frontline, delivering five-star service and helping customers find products while working late-night shifts.

You’ll be resilient, digitally confident, and ready to roll up your sleeves, using Sparks App and in-store devices to assist shoppers and drive sales. This role offers varied shifts and a chance to grow with a fast-moving, customer-focused team.

Qualifications

• Excellent customer service skills.
• Able to work late nights and weekends.
• Comfort with digital tools and apps.
• Team-oriented with strong communication.

Responsibilities

• Assist customers and sell products on the shop floor.
• Use Sparks App and in-store devices to help customers.
• Provide five-star service during peak times.
• Be flexible across store areas.

Skills

Customer service

Teamwork

Adaptability

Digital tools

Tools

Sparks App

In-store devices

Job description

Working Pattern

Sunday 22:00-06:00
Wednesday 22:00-06:00
Friday 22:00-05:00
Saturday 22:00-06:00

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Under 18 disclaimer

This job role involves working late nights and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.

• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?

#Christmas