Christmas Customer Assistant - Food (Mornings) - Strood

M&S Careers; Rochester, Strood; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Unsocial premium (£3/h)

Job summary

Marks & Spencer Group is recruiting a Customer Assistant for our Food section. You’ll be at the frontline, delivering friendly, five-star service and helping customers find what they need quickly during busy periods.

Shifts include early mornings and potential full-time hours during busy weeks; you’ll use Sparks App and in-store devices to assist shoppers, build product knowledge, and contribute to a high-energy store environment.

Qualifications

• Must be 18 or older due to early-morning shifts.
• Willingness to work early mornings and unsocial hours with a premium.
• Flexible to work across different store areas.
• Strong customer-focused approach in a fast-paced environment.

Responsibilities

• Assist customers in the Food section and promote products.
• Provide five-star service at pace during peak times.
• Operate digital tools and in-store devices to support the customer experience.
• Maintain high energy and help drive store sales.

Skills

Customer service

Teamwork

Digital tools

Tools

Sparks App

Job description

Working Pattern

Sunday 06:00-11:00
Wednesday 05:00-10:00
Thursday 05:00-10:00
Saturday 05:00-11:00

Under 18 disclaimer

This job role involves working early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You'll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.

• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?