Christmas Customer Assistant - Food - Didcot

Marks and Spencer; East Hagbourne; On-site; GBP 17,000 - 21,000; Full time

Job summary

Marks & Spencer in the Food section is seeking a Customer Assistant to join our frontline team. You’ll work night shifts (20:00–04:00) during peak weeks, delivering friendly, efficient service to customers and helping stock the shelves with care.

Be a resilient brand ambassador who can thrive under pressure, adapt to busy periods, and use Sparks App and in‑store devices to locate products and answer questions.

Qualifications

• Experience in retail or customer service is preferred.
• Able to thrive under pressure and deliver fast, accurate service.
• Comfortable using digital tools to assist customers.

Responsibilities

• Assist customers in the Food section with product knowledge and recommendations.
• Provide five-star service at pace during busy periods.
• Use Sparks App and in-store devices to locate products and check details.
• Help across store areas as needed and stay flexible with shifts.

Skills

Customer service

Teamwork

Digital literacy

Flexibility

Tools

Sparks App

In-store devices

Job description

Wednesday 20:00-04:00

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

All the details

Work Pattern

Week 1

Sunday 20:00-04:00

Monday 20:00-04:00

Tuesday 20:00-04:00

Thursday 20:00-04:00

Week 2

Sunday 20:00-04:00

Monday 20:00-04:00

Thursday 20:00-04:00

Saturday 20:00-04:00

Week 3

Sunday 20:00-04:00

Monday 20:00-04:00

Tuesday 20:00-04:00

Wednesday 20:00-04:00

Under 18 disclaimer

This job role involves working through the night and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Christmas only:

Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?