Christmas - Customer Assistant - Food - Leeds

Marks and Spencer; Leeds; On-site; GBP 12,000 - 17,000; Full time

Job summary

Marks & Spencer is seeking a Customer Assistant in our Food section. You will be at the frontline, delivering five-star service with pace and enthusiasm. You’ll confidently recommend our newest food products, helping customers feel valued every time they shop with us.

You’ll thrive in a busy environment, stay digitally confident with Sparks App and store devices, and work across different store areas to meet changing demand.

Qualifications

• Experience in retail or customer service is preferred.
• Able to thrive in a fast-paced environment.
• Willingness to work flexible shifts including weekends.

Responsibilities

• Assist customers in the Food section and upsell products.
• Provide friendly, five-star service and resolve issues quickly.
• Be a brand ambassador for M&S and promote new products.
• Utilise Sparks App and store devices to help customers.
• Be flexible to work across store areas.

Skills

Customer service

Communication

Teamwork

Digital literacy

Flexibility

Tools

Sparks App

In-store devices

Job description

All the details

Work Pattern

• Monday 08:00 - 16:00
• Tuesday 08:00 - 16 :00
• Wednesday 10:00 - 18:00
• Friday 10:00 - 18:00
• Saturday 10:00 - 18:00

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December

Join M&S as a Customer Assistant in our Food section, where you'll become be at the frontline of the UK's fastest growing retailer. We're not just looking for someone to fill shelves - we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You'll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You'll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You'll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same - and you'll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there's huge opportunity.

Are you ready for it?

#Christmas