Christmas – Customer Assistant – Food– Hatfield Oldings Corner

Marks & Spencer Plc; Hatfield; On-site; GBP 12,000 - 17,000; Part time

Job summary

Marks & Spencer Plc in Hatfield is seeking a Customer Assistant in our Food section. You’ll be at the frontline, delivering five-star service and product knowledge to our busy store.

You’ll thrive under pressure, stay digitally confident with Sparks App, and work flexibly across areas to meet customer demand head-on. This frontline role offers opportunity to grow with the team.

Qualifications

• Customer service mindset and resilience under pressure.
• Willingness to work across store areas as needed.
• Comfort with using in-store digital tools like Sparks App.

Responsibilities

• Provide five-star service and product knowledge to customers.
• Assist across store areas and adapt to busy periods.
• Use Sparks App and devices to help customers find products.
• Help drive sales and create a positive, high-energy environment.

Skills

Digital confidence

Team player

Flexibility

Tools

Sparks App

Job description

Tuesday 06:00 - 10:00
Wednesday 06:00 - 10:00
Saturday 06:00 - 10:00

Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?

#Christmas