Christmas Customer Assistant - Food - Formby Simply Food

Marks & Spencer Group; Sefton; On-site; GBP 12,000 - 17,000; Part time

Job summary

Marks & Spencer Group is hiring a Customer Assistant in our Food section to deliver fast, friendly service and support customers with product knowledge. You will engage with shoppers, handle queries, and help maintain stocked shelves while using Sparks and our in-store devices to assist every customer efficiently.

This frontline role emphasizes teamwork, resilience, and a proactive attitude to meet peak demand periods and deliver a memorable shopping experience.

Qualifications

• Experience handling customers in a fast-paced environment.
• Ability to use in-store digital tools to enhance the customer journey.

Responsibilities

• Provide five-star service at pace in a high-traffic store environment.
• Recommend and sell food products to customers to meet demand.
• Utilise Sparks and in-store devices to assist customers and complete transactions.
• Work across store areas and adapt to changing retail needs.

Skills

Customer service

Team player

Digital tools

Tools

Sparks

Job description

Work Pattern

Monday 17:00-21:00
Friday 17:00-21:00
Saturday 17:00-21:00
Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We’re seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity.

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