Christmas Customer Assistant - Food - Eclipse Park Maidstone

Marks and Spencer; Maidstone; On-site; GBP 12,000 - 21,000; Full time

Benefits offered by this job

Unsocial premium £3 p/h

Job summary

Marks & Spencer is seeking a Customer Assistant in our Food section in Maidstone. You will be on the frontline, delivering five-star service, handling peak pressure with energy, and working across shifts including late nights.

Being digitally confident with Sparks and in-store devices, you’ll help customers find products and drive sales. Flexibility across store areas and a strong team ethos are essential.

Qualifications

• Willingness to work late nights (22:00–06:00) with unsocial premium.
• Customer-focused attitude and ability to thrive under pressure.
• Strong team player with a positive, energetic approach.

Responsibilities

• Join M&S as a Customer Assistant in our Food section, at the frontline of the UK's fastest growing retailer.
• Deliver five-star service at pace and embrace the transformation we're driving.
• Be a resilient, brand ambassador who helps customers find and buy our latest food products.
• Utilise digital tools like Sparks and in-store devices to enhance the customer experience.
• Be flexible to work across store areas and shifts, with a can-do mindset.

Job description

Under 18 Disclaimer

This job role involvesworking

All the details

Work Pattern

Wednesday 17:45-00:00

Thursday 17:45-00:00

Friday 17:45-00:00

Saturday 17:45-00:00

Under 18 Disclaimer

This job role involvesworking late nights and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.

Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity.

#Christmas